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Pinnaduwa Sanctury

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Booking, Cancellation & No-Show Policy

Reservation Confirmation

All room reservations are subject to availability and confirmation by Pinnaduwa Sanctuary. A reservation will be confirmed upon receipt of the required deposit or payment guarantee, where applicable.

  • Free Cancellation: Guests may cancel their reservation free of charge up to 7 days before the scheduled check-in date.
  • Cancellation Within 7 Days: Cancellations made less than 7 days before check-in will incur a cancellation fee equivalent to 50% of the total reservation value.
  • Cancellation Within 48 Hours: Cancellations made within 48 hours of check-in will incur a cancellation fee equivalent to 100% of the total reservation value.

If a guest fails to arrive on the scheduled check-in date without prior notification, the reservation will be treated as a no-show. A charge of up to 100% of the total reservation value may apply.

If a guest checks out before the confirmed departure date, charges for the unused nights may apply according to the agreed booking terms.

Eligible refunds will be processed through the original payment method, subject to applicable bank or payment-provider processing times. Any non-refundable booking terms agreed at the time of reservation will apply.

Requests to change check-in dates, check-out dates, room categories or the number of guests are subject to availability and may result in a change in price.

In exceptional circumstances, including serious illness, travel disruptions or other unforeseen events, the hotel may review cancellation requests at its discretion.

For reservations made through Booking.com or another online travel agency, the cancellation, refund and modification terms displayed on that platform at the time of booking will apply. Guests should submit cancellation or modification requests through the relevant platform.

By confirming a reservation, the guest acknowledges and agrees to the applicable booking, cancellation and payment terms.