Effective Date: 10 October 2026

Pinnaduwa Sanctuary (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://pinnaduwasanctuary.com/ or contact us regarding accommodation and reservations.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Contact information: Your name, email address, telephone number, and other contact details you provide.
• Reservation information: Requested check-in and check-out dates, number of guests, room or accommodation preferences, and other details necessary to respond to your inquiry.
• Messages: Information included in messages or special requests you send to us.
• Technical information: Information such as your IP address, browser type, device information, and website usage data, where collected through hosting services, security tools, cookies, or analytics.

Please do not submit sensitive personal information unless it is necessary for your request and we have a legitimate reason to collect it.

2. How We Use Your Information

We may use your information to:

• Respond to accommodation inquiries and reservation requests.
• Check availability and communicate rates, booking conditions, and confirmation details.
• Provide customer service and communicate with guests.
• Operate, maintain, and secure our website.
• Prevent spam, fraud, and unauthorized access.
• Meet applicable legal, accounting, and regulatory obligations.

We do not sell your personal information.

3. Email and Website Forms

If you submit a reservation inquiry through our website, the information you provide may be sent to our designated email accounts so that we can respond to you.

Our website may use WordPress and related form or email-delivery services to process inquiries. These services may process information on our behalf to deliver your message and maintain website functionality.

Please note that submitting an inquiry does not automatically confirm a reservation. A booking is confirmed only when we communicate confirmation under the applicable booking conditions.

4. Google Services and Email Authorization

Our website may use Google services to support administrative email delivery or related website functions.

If you authorize a Google account through an integration, the information accessed will depend on the permissions requested and granted. We will use authorized Google data only for the purpose explained during authorization, such as sending website emails.

We do not intend to sell Google user data, use it for targeted advertising, or transfer it to others except as necessary to provide the requested service, comply with the law, or protect against abuse.

We will not access Google account information unless it is necessary for a feature you choose to authorize. You can revoke an authorization through your Google Account security settings.

5. Cookies and Similar Technologies

Our website may use essential cookies or similar technologies to maintain website functionality, improve security, remember preferences, and support services you choose to use.

Third-party tools, if enabled, may also use cookies or collect usage information. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing of Information

We may share relevant information with service providers that help us operate the website, host our systems, deliver emails, process reservations, or maintain security.

We may also disclose information where required by law, to respond to lawful requests, or to protect our rights, guests, and business.

We do not sell or rent personal information to third parties.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary to respond to inquiries, manage reservations, maintain business records, meet legal obligations, and resolve disputes.

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

9. Third-Party Websites

Our website may link to third-party websites, booking platforms, maps, or social media services. Those services have their own privacy policies and practices. We are not responsible for their independent handling of your information.

10. Children’s Privacy

Our website is intended for people making accommodation inquiries and reservations. We do not knowingly collect children’s personal information through the website for independent marketing purposes. A parent or legal guardian should provide any information necessary for a child’s stay.

11. International Visitors

If you access our website from outside Sri Lanka, your information may be processed in Sri Lanka or in other countries where our service providers operate, subject to applicable legal requirements.

12. Changes to This Policy

We may update this Privacy Policy when our website, services, or legal obligations change. The updated version will be published on this page with a revised effective date.

13. Contact Us

For privacy questions or requests, contact:

Pinnaduwa Sanctuary
Website: https://pinnaduwasanctuary.com/
Email: reservations@pinnaduwasanctuary.com