Effective Date: 10 October 2026

Welcome to Pinnaduwa Sanctuary. These Terms of Service govern your use of https://pinnaduwasanctuary.com/ and your submission of accommodation inquiries through our website.

By using this website, you agree to these terms. If you do not agree, please discontinue use of the website.

1. About Pinnaduwa Sanctuary

Pinnaduwa Sanctuary is a private villa accommodation in the Pinnaduwa area near Galle, Sri Lanka. Our website provides information about our accommodation, facilities, services, and rates and allows visitors to contact us regarding availability, rates, and reservations.

2. Website Information

We aim to keep the information on our website accurate and up to date. However, room details, amenities, photographs, rates, availability, services, and other information may change from time to time.

Website content is provided for general informational purposes and does not guarantee that a particular room, facility, service, rate, or date will be available.

Please confirm important details with us before making travel arrangements or financial commitments.

3. Reservation Inquiries and Confirmations

Submitting a form or contacting us through the website constitutes an inquiry only and does not automatically create a confirmed reservation.

All reservations are subject to availability and confirmation by Pinnaduwa Sanctuary. A reservation will be confirmed upon our acceptance of the booking and receipt of the required deposit or payment guarantee, where applicable.

The applicable reservation details, rates, payment requirements, and booking conditions will be communicated during the reservation process.

Guests are responsible for providing accurate contact information, requested dates, guest numbers, and any other information required to process their inquiries or reservations.

4. Rates and Payments

Room rates, included services, payment requirements, deposits, applicable taxes or fees, and payment deadlines will be communicated during the reservation process or through the relevant booking platform.

Unless expressly confirmed otherwise, submitting an inquiry does not guarantee a quoted rate or reserve accommodation for the requested dates.

Any applicable deposits, balances, additional charges, and payment deadlines will be communicated before the reservation is finalized.

Additional charges may apply for extra meals, birthday celebrations, honeymoon arrangements, cakes, decorations, and other personalized services requested by guests. Such arrangements are subject to availability, prior agreement, and any applicable payment conditions.

Guests are responsible for reviewing and complying with the payment terms applicable to their reservations.

5. Booking, Cancellation, Refunds, and No-Shows

All direct reservations made with Pinnaduwa Sanctuary are subject to our Booking, Cancellation & No-Show Policy and the specific terms communicated and agreed upon at the time of booking.

5.1 Reservation Confirmation

Reservations are subject to availability and confirmation by Pinnaduwa Sanctuary. Confirmation requires acceptance of the reservation and receipt of the required deposit or payment guarantee, where applicable.

5.2 Cancellation Policy

For direct reservations, the following cancellation conditions apply:

• Free Cancellation: Guests may cancel their reservation free of charge up to 7 days before the scheduled check-in date.

• Cancellation Less Than 7 Days Before Check-in: A cancellation fee equivalent to 50% of the total reservation value will apply.

• Cancellation Within 48 Hours of Check-in: A cancellation fee equivalent to 100% of the total reservation value will apply.

The 100% cancellation fee applies to cancellations made within 48 hours of check-in, including cancellations that fall within the less-than-7-day period.

Any applicable non-refundable booking conditions specifically agreed upon at the time of reservation will also apply.

5.3 No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior notification, the reservation will be treated as a no-show. A charge of up to 100% of the total reservation value may apply.

5.4 Early Departure

If a guest checks out before the confirmed departure date, charges for unused nights may apply in accordance with the agreed booking terms.

5.5 Refund Policy

Eligible refunds will be processed through the original payment method, subject to applicable bank or payment-provider processing times.

Any agreed non-refundable booking terms and applicable cancellation charges will apply when determining the refund amount.

5.6 Changes to Reservations

Requests to change check-in dates, check-out dates, room categories, or the number of guests are subject to availability and may result in a change in price.

Guests should contact Pinnaduwa Sanctuary as soon as possible to request changes. Changes are not confirmed until accepted by the property.

5.7 Special Circumstances

In exceptional circumstances, including serious illness, travel disruptions, or other unforeseen events, Pinnaduwa Sanctuary may review cancellation requests at its discretion.

Any adjustment to the standard cancellation terms is subject to confirmation by the property and applicable law.

5.8 Third-Party Reservations

For reservations made through Booking.com or another online travel agency, the cancellation, refund, and modification terms displayed on the relevant platform at the time of booking will apply.

Guests should submit cancellation or modification requests through the relevant platform and follow its procedures.

5.9 Acceptance of Booking Conditions

By confirming a reservation, guests acknowledge and agree to the applicable booking, cancellation, payment, and other reservation conditions communicated to them.

Nothing in these terms excludes rights or protections that cannot legally be excluded under applicable law.

6. Guest Responsibilities

Guests are expected to:

• Provide accurate information when making inquiries or reservations.

• Follow the property’s communicated check-in, check-out, safety, and house rules.

• Respect other guests, neighbours, staff, and the property.

• Use the accommodation and facilities responsibly.

• Avoid unlawful activities, excessive disturbance, and damage to property.

• Comply with any additional reasonable house rules communicated before or during their stay.

Guests may be held responsible for damage, loss, or excessive cleaning resulting from their stay, subject to applicable law and the specific circumstances.

Additional charges may apply where reasonably justified and communicated in accordance with the applicable booking terms and law.

7. Website Use

You agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.

• Submit false reservation requests or knowingly inaccurate information.

• Attempt to gain unauthorized access to the website, its systems, or its data.

• Introduce malware or interfere with the operation or security of the website.

• Copy, misuse, or reproduce website content in a way that infringes applicable rights.

We may restrict access to the website where reasonably necessary to protect its security or prevent misuse, subject to applicable law.

8. Intellectual Property

Unless otherwise stated, the text, branding, logos, photographs, graphics, and other content on this website belong to Pinnaduwa Sanctuary or are used with permission.

You may not reproduce, distribute, modify, or commercially use this content without prior permission, except where permitted by applicable law.

9. Third-Party Services and Links

Our website may use or link to third-party services, including email providers, maps, social media platforms, payment providers, and booking services. Those services operate under their own terms and policies.

We are not responsible for third-party websites or services that we do not control. Where a reservation is made through a third-party booking platform, the applicable booking conditions on that platform will govern the reservation as described in Section 5.

10. Website Availability and Liability

We make reasonable efforts to maintain website availability and accuracy, but we do not guarantee uninterrupted access or that the website will always be error-free.

To the extent permitted by applicable law, we are not liable for losses arising solely from temporary website unavailability, technical errors, or reliance on outdated general website information.

These terms do not exclude liability where exclusion is prohibited by law, nor do they replace the specific terms governing a confirmed accommodation reservation.

Nothing in this section limits any rights or remedies available to guests under applicable law.

11. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Read our Privacy Policy at:

https://pinnaduwasanctuary.com/privacy-policy/

12. Changes to These Terms

We may update these Terms of Service when our website, accommodation services, or operational requirements change.

The latest version will be published on this page with an updated effective date. Changes to these website terms do not automatically alter the conditions of an existing confirmed reservation unless agreed by the parties or otherwise permitted by applicable law.

13. Applicable Law

These terms are intended to operate subject to the applicable laws of Sri Lanka.

Any disputes will be handled in accordance with applicable law and the jurisdiction of the competent courts.

14. Contact Us

For questions about these Terms of Service, accommodation inquiries, or reservations, please contact:

Pinnaduwa Sanctuary
Galle, Sri Lanka
Website: https://pinnaduwasanctuary.com/
Email: reservations@pinnaduwasanctuary.com

Where Silence Becomes Luxury